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Which accounts are at risk of churning this quarter and where should the CS team focus their energy to protect and grow ARR?

I analyzed all 22 accounts by how actively they use the product and how they rated us. Six Champions are highly engaged and happy — they're your best candidates for upsells, especially Apex Systems and Orion Labs. Your Loyalists love us but aren't using the product much yet, so there's room to drive deeper adoption.

On the risk side, 3 Critical accounts representing $480K in ARR need immediate attention before quarter close — Meridian Corp and Vaultex are the most urgent. Another 7 At Risk accounts are showing low satisfaction despite heavy usage, but they're still recoverable this quarter with targeted outreach.

Product Adoption vs NPS · 22 accounts

LoyalistsChampionsCriticalAt Risk02550751000255075100Product Adoption Score NPS
Champions
Loyalists
At Risk
Critical

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customer_success_q3.csv

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Forecast next quarter's revenue based on our sales trend

Q3 Revenue Projection

Linear regression · 95% confidence

Projected Q3

$888K

Confidence

92%

Growth

+14.2%

Revenue Forecasting

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